This knowledge base article outlines the steps necessary to recover a forgotten Security Answer for your billing account with Exabytes.
Initiate Recovery Process: Send an email to [email protected] from your primary email address associated with your billing account if you've forgotten your Security Answer. This step is crucial to verify your identity as the authorized account manager.
Assistance from Billing Team: Our billing team will promptly attend to your request upon receipt of your email. They will assist in disabling your existing security question to facilitate the recovery process.
Re-enable Security Question and Answer: Following the disabling of your security question, we strongly recommend you to re-enable the security question and answer as this step is essential to maintain the security of your billing account.
Note: If you encounter any difficulties or have further questions regarding this process, don't hesitate to contact our Billing team at [email protected] for assistance.