1. If you forgot your username and password to login to the account, 
    1. Please submit support request https://support.exabytes.com.my/en/support/tickets/new
    2. State your primary email address in your support ticket, we will help you locate your account.
  2. If you forgot your password only
    1. Please go to https://backup.exabytes.my/login
    2. Click Forgot Password.
    3. Key in your account username, and click Send Message.
    4. An email for reseting your password will be sent to your email address registered with this backup account.