This guide is intended for users who have subscribed to the SPAM Expert (Advanced Incoming SPAM Protection) service and want to report emails as spam or not spam.
If you notice that spam is not being filtered out or if valid messages are being flagged as spam, you can upload the emails to the Spam Experts training system. This enables the system to collect important insights regarding the emails, which assists in minimizing future spam from reaching your inbox and prevents legitimate emails from being mistakenly quarantined. Emails that go around our filters are automatically left out of the training system, for instance, if a sender or recipient is on the Allow list.
1. Access the SPAM Expert dashboard through the client area. If the user is unfamiliar with
this, they may consult the following guideline:
(How To Access SPAM Expert Dashboard) Please click here.
2. Choose 'Train Messages' from the Dashboard under Incoming
3. Indicate whether the message(s) should be classified as legitimate or spam.
4. Click Continue
5. You will be prompted to confirm your action to train a message; click Report as spam/Report as legitimate
6. After the files have been successfully uploaded, close the dialog box.
