This guideline prepared for user who subscribe SPAM Expert (Advanced Incoming SPAM Protection) service and wish to release false positive incoming mail from spam expert quarantine system.
1. Enter SPAM Expert dashboard via client area. If user is not familiar with
this then may refer to the below guideline:
(How To Enter SPAM Expert Dashboard) Please click here.
2. Once enter, click on "Spam Quarantine" button under "Incoming" session.
3. User may now lead to a page which list down all recent quarantine incoming mail.
4. Find the false positive quaratine email and click on drop down selection of the email which
available on left hand side of the email transaction.
5. Select "Release" option and it shall deliver by system to intended recipient in a second.