SYMPTOMS
If you are experiencing slow access to the website, it would be advisable to send us the trace route results using 'PingPlotter', as this will assist us in diagnosing the problem more effectively.
RESOLUTIONS
Download from pingplotter.com website
1. Visit www.pingplotter.com -> Download -> Ping Plotter Freeware, or download directly from:
a) https://www.pingplotter.com/downloads/pingplotter_install.exe (for Microsoft Windows Operating System)
b) https://www.pingplotter.com/downloads/pingplotter_osx.zip (for macOS)
2. Install the PingPlotter application and launch it.
Steps for Obtaining a Traceroute Result from PingPlotter
1. Input the domain name/IP address/server name or URL you wish to trace.
2. Click the "Trace" button.
3. The PingPlotter results will display on the right.
4. You will see columns for Hop, PL% (Packet Loss), IP address, DNS Name, AVG (average response time), CUr (current latency), and a Graph.
5. Go to Edit and select Copy as Image for the traceroute results generated.
6. Finally, attach it to the ticket or email it to our support team.