As of December 1, 2016, ICANN began implementing a new "Domain Transfer Policy," which changes the procedure for transferring domain ownership from one registrant to another.
Whenever a registrant change occurs, this policy is activated, and a sequence of confirmation and approval emails is initiated. It is crucial to understand that even minor modifications to a registrant’s first name, last name, organization, or email address for a specific domain will also trigger the same series of notification and confirmation emails.
(1) Please DO NOT make any updates to your Whois contact details if you intend to transfer your domain name away from us (Exabytes), as this will result in a 60-day Domain Transfer Lock, during which your domain name will be completely locked by the registry for 60 days.
(2) Please DO NOT proceed with any Whois contact details update if your current registrant contact email is no longer valid.
Does any of the statements above apply to your situation? If so, please reach out to us at domain@exabytes.com for assistance regarding your Whois contact details update.
If not, please follow the steps below if you wish to change the registrant contact for your domain name.
You may log into the Billing System at the URL below:
Click 'DOMAINS' >> 'My Domains' >> Select the specific domain name for which you need to amend the contact details.
Select 'Contact Information' in the Manage Side Bar located on the left-hand side of the page.
You may update the contact details and click Save Changes.
After making the changes, an email with the subject: “Change Of Registrant For Domain Name” will be sent to the new registrant's email.
Please read the email and follow the instructions provided within 7 days.
For instance: To proceed with this change or to cancel it, please click on the link below and follow the given instructions. (*Note: The verification link is valid for only 7 days)After clicking the link, you will see an agreement titled: Change Of Registrant Request – Domain Name.
Click 'Accept Trade' to confirm the changes, or click 'Do not Accept Trade' to reject the changes.
Once the new registrant clicks "Accept Trade" on the changes, an email verification will also be sent to the old registrant's email.
The old registrant's email will need to verify and approve the changes as well.
The registrant transfer is completed when both the new and old registrants receive an email confirmation with the subject DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD/NEW REGISTRANT).
If you require any further assistance, please contact our Domain Department at domain@exabytes.my.