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[COMPLETED] Service Disruption - sgsmtp3.sgcloudhosting.com - 103.7.10.239

Date: 03rd Dec 2019

Time: 1:00 AM SGT


Service Disruption Update:

Config files has been restored and mail services now resume their operations smoothly.


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Dear Valued Clients,

 

Date: 02nd Dec 2019

Time: 11:00 PM SGT

ETA : N/A


Service Disruption Details:

File system check result is negative and we decide to restore config files from backup.


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Dear Valued Clients,

 

Date: 02nd Dec 2019

Time: 9:00 PM SGT 

ETA : N/A


Service Disruption Details:

We run second attempt of file system check.


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Dear Valued Clients,

 

Date: 02nd Dec 2019

Time: 7:00 PM SGT 

ETA : N/A


Service Disruption Details:

Our team detect data corruption after the reboot and we are running file system check to fix on errors.


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Dear Valued Clients,

 

Date: 02nd Dec 2019

Time: 5:00 PM SGT

ETA : N/A


*** Only client's mail service host on sgsmtp3.sgcloudhosting.com will be affected ***

 

Service Disruption Details:

Our monitoring system has detected all mail the service for this server has not been responding.


We will perform a details check on the server and post another updates once it become available.

 

Service Disruption Affects:

During the Service disruption period all mail services for this server will not be available.


Best Regards,

 

Support Team

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Technical Support Department.