[COMPLETED] Scheduled Maintenance: Server Relocation - Selected server

Date: 22nd Sep 2019

Time: 08:31 PM  SGT

Maintenance Update:

Scheduled server relocation has been completed within time. Servers are up with all services and will now resume their operations smoothly without any noticeable service impact.  

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Dear Valued Clients,

Greetings from Exabytes!

As part of our continuous commitment to provide better services and better hosting experience to our valued clients, Exabytes will be carrying out a server consolidation exercise. We will be moving selected server from the present rack to a new rack at the following date/time:

Date: 22th Sep 2019

Time: 08:00 PM  SGT

ETA : 2 hours 

Affected server:

bugis.sgcloudhosting.com [103.7.10.17]

clementi.sgcloudhosting.com [103.7.10.15]

Maintenance affect

All clients email and database hosted under affected server will not be accessible during relocation maintenance.

What will happen during the migration? 

1. We will shut down and unplug the server, and move it to the new rack.

2. A downtime is to be expected during the server migration exercise.

3. There will be NO changes of IP addresses to your hosting account/server upon the completion of the migration.

What Are The Things You Need To Prepare?

We recommend all clients to run a full data backup of their services with us to the local desktop/laptop/external drive as an extra precaution for this major migration exercise.

Once again, we thank you for your wonderful support, understanding and great patience.

If you have any concerns or questions about this migration exercise, please feel free to contact us at support@exabytes.my

Best Regards,

Support Team

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Technical Support Department