Announcement - Upstream network connectivity updates

Date: 15th June 2016
Time: 2.00 PM MYT +0800

Network Disruption Details :
Our upstream is facing issue on their direct backbone link to Hong Kong and that region.

Network Disruption Affects: 

Network traffic could be routed to an alternative path and it might cause a higher latency issue until 20 June 2016.

if any of the higher latency occurred, please send us the destination IP, ping plotter and traceroute, we will try to make adjustment based on the information.

How to get a Ping Plotter result?

http://support.exabytes.sg/support/solutions/articles/14000025758-ping-plotter

How to do a traceroute?

http://support.exabytes.sg/support/solutions/articles/14000025760-trace-route

Best Regards,

Support Team

......................................

Technical Support Department