Service Disruption - Ransomware Attack on Windows Hosting
Date: 20th Sept 2021
Time: 1.30 PM SGT
FAQ for this incident may refer to here.
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Date: 19th Sept 2021
Time: 2.49PM MYT
For more frequent updates on the service restoration progress status, pls visit: https://status.exabytes.sg/incident/117879
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Date: 19th Sept 2021
Time: 4.23 AM SGT
The Exabytes management team has just finished drafting our recovery plan.
We will execute the plan right away. We will keep our customers posted on the development at here.
COO,
Andy
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Date: 19th Sept 2021
Time: 2.47 AM SGT
We have completed our 2nd round of assessment on the services impacted. We are now verifying the data.
The management team will review the data in the next 15 min.
SVP of Technical,
Guan
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HOLDING STATEMENT
Exabytes – 18th September 2021
Dear valued customer,
As of 5.00am this morning, Exabytes was subject to a ransomware attack which resulted in the disruptions of some of our services.
This is a serious matter, and our team is working round the clock to resolve the matter and to restore our services to full capacity.
We sincerely apologise for any inconvenience caused. The security and confidentiality of all our Clients’ data is a top priority for us and we are prioritising the matter to ensure that there are no further disruptions.
Exabytes has notified and is currently cooperating with the relevant authorities to ensure the continued safety and security of our Clients.
If necessary, we will provide further updates on this as we learn more details.
Clients may contact our support team at [email protected] for more information on your respective accounts.
Exabytes Group