Note : Currently user cannot define backup schedule frequency. The backup is automatically performed by the system Once a day. Or user can click on backup plan - Run Now to kickoff manual backup.


Adding a Microsoft Office 365 organisation

To add a Microsoft Office 365 organisation

  1. Sign in to the backup console as a company administrator.
  2. Click Devices > Add > Microsoft Office 365 for Business.
  3. Select the Microsoft data center used by your organisation. The software redirects you to the Microsoft Office 365 login page.
  4. Sign in with the Office 365 global administrator credentials.Microsoft Office 365 displays a list of permissions that are necessary to back up and recover your organisation's data.
  5. Confirm that you grant the backup service these permissions.

As a result, your organisation's data items appear in the backup console on the Microsoft Office 365 page.Tips for further usage

  • The cloud agent synchronises with Office 365 every 24 hours, starting from the moment when the organisation is added to the backup service. If you add or remove a user, group, or site, you will not see this change in the backup console immediately. To forcibly synchronise the cloud agent with Office 365, select the organisation on the Microsoft Office 365 page, and then click Refresh.
  • If you applied a backup plan to the All users, All groups, or All sites group, the newly added items will be included in the backup only after the synchronisation.
  • According to Microsoft policy, after a user, group, or site is removed from Office 365 GUI, it remains available for a few days via the API. During these days, the removed item is inactive (greyed out) in the backup console and is not backed up. When the removed item becomes unavailable via the API, it disappears from the backup console. Its backups (if any) can be found at Backups > Microsoft Office 365 backups.


Exchange Online

Protecting Exchange Online mailboxes

What items can be backed up?You can back up user mailboxes, shared mailboxes, and group mailboxes. Optionally, you can choose to back up the archive mailboxes (In-Place Archive) of the selected mailboxes.What items can be recovered?The following items can be recovered from a mailbox backup:

  • Mailboxes
  • Email folders
  • Email messages
  • Calendar events
  • Tasks
  • Contacts
  • Journal entries
  • Notes

You can use search to locate the items.When recovering mailboxes and mailbox items, you can select whether to overwrite the items in the target location.

Selecting mailboxes

Select the mailboxes as described below, and then specify other settings of the backup plan as appropriate.To select Exchange Online mailboxes

  1. Click Microsoft Office 365.
  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose users' data you want to back up. Otherwise, skip this step.
  3. Do one of the following:
    • To back up the mailboxes of all users and all shared mailboxes (including mailboxes that will be created in the future), expand the Users node, select All users, and then click Group backup.
    • To back up individual user or shared mailboxes, expand the Users node, select All users, select the users whose mailboxes you want to back up, and then click Backup.
    • To back up all group mailboxes (including mailboxes of groups that will be created in the future), expand the Groups node, select All groups, and then click Group backup.
    • To back up individual group mailboxes, expand the Groups node, select All groups, select the groups whose mailboxes you want to back up, and then click Backup.
  4. On the backup plan panel:
    • Ensure that the Mailboxes item is selected in What to back up.
    • If you do not want to backup the archive mailboxes, disable the Archive mailbox switch.
Recovering mailboxes
  1. Click Microsoft Office 365.
  2. If multiple Office 365 organisation were added to the backup service, select the organisation whose backed-up data you want to recover. Otherwise, skip this step.
  3. Do one of the following:
    • To recover a user mailbox, expand the Users node, select All users, select the user whose mailbox you want to recover, and then click Recovery.
    • To recover a shared mailbox, expand the Users node, select All users, select the shared mailbox that you want to recover, and then click Recovery.
    • To recover a group mailbox, expand the Groups node, select All groups, select the group whose mailbox you want to recover, and then click Recovery.
    • If the user, group, or the shared mailbox was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.
  4. You can search users and groups by name. Wildcards are not supported.
  5. Select a recovery point.Tip. To see only the recovery points that contain mailboxes, select Mailboxes in Filter by content.
  6. Click Recover > Entire mailbox.
  7. If multiple Office 365 organisations are added to the backup service, click Office 365 organisation to view, change, or specify the target organisation. By default, the original organisation is selected. If this organisation is no longer registered in the backup service, you must specify the target organisation.
  8. In Recover to mailbox, view, change, or specify the target mailbox.By default, the original mailbox is selected. If this mailbox does not exist or a non-original organisation is selected, you must specify the target mailbox.
  9. Click Start recovery.
  10. Select one of the overwriting options:
    • Overwrite existing items
    • Do not overwrite existing items
  11. Click Proceed to confirm your decision.

Recovering mailbox items
  1. Click Microsoft Office 365.
  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose backed-up data you want to recover. Otherwise, skip this step.
  3. Do one of the following:
    • To recover items from a user mailbox, expand the Users node, select All users, select the user whose mailbox originally contained the items that you want to recover, and then click Recovery.
    • To recover items from a shared mailbox, expand the Users node, select All users, select the shared mailbox that originally contained the items that you want to recover, and then click Recovery.
    • To recover items from a group mailbox, expand the Groups node, select All groups, select the group whose mailbox originally contained the items that you want to recover, and then click Recovery.
    • If the user, group, or the shared mailbox was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.
  4. You can search users and groups by name. Wildcards are not supported.
  5. Select a recovery point.Tip. To see only the recovery points that contain mailboxes, select Mailboxes in Filter by content.
  6. Click Recover > Email messages.
  7. Browse to the required folder or use search to obtain the list of the required items.The following search options are available. Wildcards are not supported.
    • For email messages: search by subject, sender, recipient, and date.
    • For events: search by title and date.
    • For tasks: search by subject and date.
    • For contacts: search by name, email address, and phone number.
  8. Select the items that you want to recover. To be able to select folders, click the "recover folders" icon: Additionally, you can do any of the following:
    • When an item is selected, click Show content to view its contents, including attachments. Click the name of an attached file to download it.
    • When an email message or a calendar item is selected, click Send as email to send the item to the specified email addresses. You can select the sender and write a text to be added to the forwarded item.
    • Only if the backup is not encrypted, you used search, and selected a single item in the search results: click Show versions to select the item version to recover. You can select any backed-up version, earlier or later than the selected recovery point.
  9. Click Recover.
  10. If multiple Office 365 organisations were added to the backup service, click Office 365 organisation to view, change, or specify the target organisation.
  11. By default, the original organisation is selected. If this organisation is no longer registered in the backup service, you must specify the target organisation.
  12. In Recover to mailbox, view, change, or specify the target mailbox.By default, the original mailbox is selected. If this mailbox does not exist or a non-original organisation is selected, you must specify the target mailbox.
  13. [Only when recovering to a user or a shared mailbox] In Path, view or change the target folder in the target mailbox. By default, the Recovered items folder is selected.Group mailbox items are always recovered to the Inbox folder.
  14. Click Start recovery.
  15. Select one of the overwriting options:
    • Overwrite existing items
    • Do not overwrite existing items
  16. Click Proceed to confirm your decision.


Protecting OneDrive files

What items can be backed up?

    You can back up an entire OneDrive, or individual files and folders.

Files are backed up together with their sharing permissions. Advanced permission levels (Design, Full, Contribute) are not backed up.

    What items can be recovered?

    You can recover an entire OneDrive or any file or folder that was backed up.

    You can use search to locate the items.

    You can choose whether to recover the sharing permissions or let the files inherit the permissions from the folder to which they are recovered.

    Sharing links for files and folders are not recovered.


Selecting OneDrive files

Select the files as described below, and then specify other settings of the backup plan as appropriate.

To select OneDrive files

  1. Click Microsoft Office 365.

  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose users' data you want to back up. Otherwise, skip this step.

  3. Do one of the following:

    • To back up the files of all users (including users that will be created in the future), expand the Users node, select All users, and then click Group backup.

    • To back up the files of individual users, expand the Users node, select All users, select the users whose files you want to back up, and then click Backup.

  4. On the backup plan panel:

    • Ensure that the OneDrive item is selected in What to back up.

    • In Items to back up, do one of the following:

      • Keep the default setting [All] (all files).

      • Specify the files and folders to back up by adding their names or paths.

        You can use wildcard characters (*, **, and ?). For more details about specifying paths and using wildcards, refer to "File filters".

      • Specify the files and folders to back up by browsing.

        The Browse link is available only when creating a backup plan for a single user.

    • [Optional] In Items to back up, click Show exclusions to specify the files and folders to skip during the backup.

      File exclusions override the file selection; i.e. if you specify the same file in both fields, this file will be skipped during a backup.

Recovering an entire OneDrive
  1. Click Microsoft Office 365.

  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose backed-up data you want to recover. Otherwise, skip this step.

  3. Expand the Users node, select All users, select the user whose OneDrive you want to recover, and then click Recovery.

    If the user was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.

    You can search users by name. Wildcards are not supported.

  4. Select a recovery point.

    Tip. To see only the recovery points that contain OneDrive files, select OneDrive in Filter by content.

  5. Click Recover > Entire OneDrive.

  6. If multiple Office 365 organisations were added to the backup service, click Office 365 organisation to view, change, or specify the target organisation.

    By default, the original organisation is selected. If this organisation is no longer registered in the backup service, you must specify the target organisation.

  7. In Recover to drive, view, change, or specify the target user.

    By default, the original user is selected. If this user does not exist or a non-original organisation is selected, you must specify the target user.

  8. Select whether to recover the sharing permissions for the files.

  9. Click Start recovery.

  10. Select one of the overwriting options:

    • Overwrite existing files

    • Overwrite an existing file if it is older

    • Do not overwrite existing files

  11. Click Proceed to confirm your decision.


Recovering OneDrive files
  1. Click Microsoft Office 365.

  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose backed-up data you want to recover. Otherwise, skip this step.

  3. Expand the Users node, select All users, select the user whose OneDrive files you want to recover, and then click Recovery.

    If the user was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.

    You can search users by name. Wildcards are not supported.

  4. Select a recovery point.

    Tip. To see only the recovery points that contain OneDrive files, select OneDrive in Filter by content.

  5. Click Recover > Files/folders.

  6. Browse to the required folder or use search to obtain the list of the required files and folders.

    You can use one or more wildcard characters (* and ?). For more details about using wildcards, refer to "File filters".

    The search is not available if the backup is encrypted.

  7. Select the files that you want to recover.

    If the backup is not encrypted and you selected a single file, you can click Show versions to select the file version to recover. You can select any backed-up version, earlier or later than the selected recovery point.

  8. If you want to download the selected files, click Download, select the location to save the data to , and click Save. Otherwise, skip this step.

  9. Click Recover.

  10. If multiple Office 365 organisations were added to the backup service, click Office 365 organisation to view, change, or specify the target organisation.

    By default, the original organisation is selected. If this organisation is no longer registered in the backup service, you must specify the target organisation.

  11. In Recover to drive, view, change, or specify the target user.

    By default, the original user is selected. If this user does not exist or a non-original organisation is selected, you must specify the target user.

  12. In Path, view or change the target folder in the target user's OneDrive. By default, the original location is selected.

  13. Select whether to recover the sharing permissions for the files.

  14. Click Start recovery.

  15. Select one of the file overwriting options:

    • Overwrite existing files

    • Overwrite an existing file if it is older

    • Do not overwrite existing files

  16. Click Proceed to confirm your decision.


Protecting SharePoint Online sites

What items can be backed up?

You can back up SharePoint classic site collections, group (team) sites, and communication sites. Also, it is possible to choose individual subsites, lists, and libraries for backup.

The following items are skipped during a backup:

  • The Look and Feel site settings (except for Title, description, and logo).

  • Site page comments and page comments settings (comments On/Off).

  • The Site features site settings.

  • Web part pages and web parts embedded in the wiki pages (due to SharePoint Online API limitations).

  • OneNote files (due to SharePoint Online API limitations).

  • External data and Managed Metadata types of columns.

  • The default site collection "domain-my.sharepoint.com". This is a collection where all of the organisation users’ OneDrive files reside.

What items can be recovered?

The following items can be recovered from a site backup:

  • Entire site

  • Subsites

  • Lists

  • List items

  • Document libraries

  • Documents

  • List item attachments

  • Site pages and wiki pages

You can use search to locate the items.

Items can be recovered to the original or a non-original site. The path to a recovered item is the same as the original one. If the path does not exist, it is created.

You can choose whether to recover the sharing permissions or let the items inherit the permissions from the parent object after the recovery.

The following items cannot be recovered:

  • Lists of the following types: Survey list, Task list, Picture library, Links, Calendar, Discussion Board, External, and Import Spreadsheet.

  • Lists for which multiple content types are enabled.


Selecting SharePoint Online data

Select the data as described below, and then specify other settings of the backup plan as appropriate.

To select SharePoint Online data

  1. Click Microsoft Office 365.

  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose users' data you want to back up. Otherwise, skip this step.

  3. Do one of the following:

    • To back up all classic SharePoint sites in the organisation (including sites that will be created in the future), expand the Site collections node, select All site collections, and then click Group backup.

    • To back up individual classic sites, expand the Site collections node, select All site collections, select the sites that you want to back up, and then click Backup.

    • To back up all group sites (including sites that will be created in the future), expand the Groups node, select All groups, and then click Group backup.

    • To back up individual group sites, expand the Groups node, select All groups, select the groups whose sites you want to back up, and then click Backup.

  4. On the backup plan panel:

    • Ensure that the SharePoint sites item is selected in What to back up.

    • In Items to back up, do one of the following:

      • Keep the default setting [All] (all items of the selected sites).

      • Specify the subsites, lists, and libraries to back up by adding their names or paths.

        To back up a subsite or a top-level site list/library, specify its display name in the following format: /display name/**

        To back up a subsite list/library, specify its display name in the following format: /subsite display name/list display name/**

        The display names of subsites, lists, and libraries are shown on the Site contents page of a SharePoint site or subsite.

      • Specify the subsites to back up by browsing.

        The Browse link is available only when creating a backup plan for a single site.

    • [Optional] In Items to back up, click Show exclusions to specify the subsites, lists, and libraries to skip during the backup.

      Item exclusions override the item selection; i.e. if you specify the same subsite in both fields, this subsite will be skipped during a backup.


Recovering SharePoint Online data

  1. Click Microsoft Office 365.

  2. If multiple Office 365 organisations were added to the backup service, select the organisation whose backed-up data you want to recover. Otherwise, skip this step.

  3. Do one of the following:

    • To recover data from a group site, expand the Groups node, select All groups, select the group whose site originally contained the items that you want to recover, and then click Recovery.

    • To recover data from a classic site, expand the Site Collections node, select All site collections, select the site that originally contained the items that you want to recover, and then click Recovery.

    • If the site was deleted, select it in the Microsoft Office 365 backups section of the Backups tab, and then click Show backups.

  4. You can search groups and sites by name. Wildcards are not supported.

  5. Select a recovery point.

    Tip. To see only the recovery points that contain SharePoint sites, select SharePoint sites in Filter by content.

  6. Click Recover SharePoint files.

  7. Browse to the required folder or use search to obtain the list of the required data items.

    You can use one or more wildcard characters (* and ?). For more details about using wildcards, refer to "File filters".

    The search is not available if the backup is encrypted.

  8. Select the items that you want to recover.

    If the backup is not encrypted, you used search, and selected a single item in the search results, you can click Show versions to select the item version to recover. You can select any backed-up version, earlier or later than the selected recovery point.

  9. If you want to download the selected items, click Download, select the location to save the data to, and click Save. Otherwise, skip this step.

  10. Click Recover.

  11. If multiple Office 365 organisations were added to the backup service, click Office 365 organisation to view, change, or specify the target organisation.

    By default, the original organisation is selected. If this organisation is no longer registered in the backup service, you must specify the target organisation.

  12. In Recover to site, view, change, or specify the target site.

    By default, the original site is selected. If this site does not exist or a non-original organisation is selected, you must specify the target site.

  13. Select whether to recover the sharing permissions of the recovered items.

  14. Click Start recovery.

  15. Select one of the overwriting options:

    • Overwrite existing files

    • Overwrite an existing file if it is older

    • Do not overwrite existing files

  16. Click Proceed to confirm your decision.